01 / CAPABILITY
Security Hardening & Vulnerability Patching
Firewall rules, malware scanning, dependency audits and rapid patch windows for newly disclosed vulnerabilities.
Maintenance & Support
Websites That Stay Fast, Secure and Online.
Continuous core upgrades, database backups, uptime monitoring, latency profiling, and guaranteed response SLAs for ongoing peace of mind.
< 15 min
Critical Incident SLA
60 sec
Ping Polling Interval
100%
Pre-Flight Staging
BACKUPS
Daily S3
MALWARE
Clean
SSL
Auto-Renew
Proactive maintenance retainers with security hardening, daily backups, staged updates and priority developer hours.
Core Capabilities
Core Maintenance Services
02 / CAPABILITY
Daily Encrypted Cloud Backups
Redundant, off-site snapshots written to private AWS S3 vaults with SHA-256 integrity verification and automated 1-click disaster recovery.
03 / CAPABILITY
Core & Extension Updates
Never update live blind. Every theme, CMS core release, and 3rd party plugin is rigorously staged, tested, and vetted prior to production rollout.
04 / CAPABILITY
Speed & Core Web Vitals
Continuous synthetic performance profiling, asset cache optimization, headless image compression, and relational database indexing.
05 / CAPABILITY
Priority Technical Hours
Dedicated senior developer allocations each month for copy alterations, promotional campaign landing pages, integrations, and layout modifications.
Structured Workflow
Ongoing Maintenance Workflow
- STEP 01
Onboarding Audit
Full health check of hosting, code, plugins, security and performance with a prioritised fix list.
- STEP 02
Monitoring Setup
Uptime checks every 60 seconds, error tracking, SSL and domain expiry alerts.
- STEP 03
Monthly Update Cycle
Staged updates, regression checks and production rollout in an agreed maintenance window.
- STEP 04
Reporting & Review
Monthly report covering uptime, updates, backups, speed metrics and hours used.
Tangible Outcomes
Verifiable SLA Deliverables in Every Retainer
We operate like a true Tier-1 engineering department. You receive transparent logs, certified recovery protocols, and contractual SLAs rather than vague promises.
Monthly Health Report
Uptime, performance, security scan results and update logs in one document.
Backup Verification
Restore-tested backups with retention policy and recovery time objectives.
Incident Response SLA
Contractual response times with escalation paths for critical incidents.
Change Log
Every change, update and fix recorded with timestamps and owners.
FAQ
Frequently Asked Questions
Which platforms do you maintain?
Next.js and React apps, WordPress, Shopify stores and custom Node.js or PHP applications.
What happens if my site goes down?
Our monitoring alerts us within a minute and critical incidents receive a response within 15 minutes under SLA.
Are unused developer hours carried over?
Depending on the plan, unused priority hours can roll over to the following month.
Can you take over a site built by someone else?
Yes. We start with an onboarding audit and stabilise the site before routine maintenance begins.
Services Often Paired with Website Maintenance
Web Development
Build fast, responsive, and SEO-friendly websites that grow your business. Engineered with modern static site generators and high-speed delivery networks.
Explore serviceQuality Assurance
Test websites and stores thoroughly to ensure flawless performance. Manual exploratory testing, automated Cypress/Playwright suites, and security checks.
Explore serviceShopify Development
Launch high-performing Shopify stores to increase sales and user experience. Bespoke 2.0 themes, app integrations, and conversion funnel optimization.
Explore serviceStop worrying about your website.
Tell us what platform you are on and we will recommend a maintenance plan with clear SLAs.